At Orange Aluminum, we are committed to providing fast, reliable, and cost-effective shipping solutions. We guarantee shipping within 24 hours for all in-stock ground orders and offer multiple delivery options to suit your needs. Whether you choose local pickup, nationwide UPS Ground shipping, or LTL Freight for oversized orders, our goal is to ensure a smooth and efficient shipping experience.

For customers who prefer to collect their orders in person, our Will Call Pickup option provides a free and convenient way to retrieve your merchandise.

Pickup Location: 13111 Meyer Rd., Whittier, CA 90605

Pickup Hours:

• Monday – Thursday: 7 AM – 3:30 PM PST
• Friday: 7 AM – 2:30 PM PST

How It Works:

1. Select "Will Call Pickup" during checkout.
2. Your order is processed and will be ready within 24-48 hours (for in-stock items).
3. Wait for our "Ready for Pickup" email notification before arriving.
4. Bring your order confirmation and a valid photo ID when picking up your order.

Benefits:

• No Shipping Costs – Pick up your order free of charge.
• Convenient Location – Easily collect your order from our Whittier facility.
• Quick Turnaround – Many in-stock orders are ready within 24 hours.

Need assistance loading your order? Our team is happy to help!

We partner exclusively with UPS Ground to provide reliable, trackable shipping across the contiguous U.S.

• 24-Hour Shipping Guarantee for Ground Orders
• Delivery Time: 2-7 business days, depending on destination.
• Tracking: Provided as soon as your order ships.

Estimated ground shipping arrival time based on location:

For materials 96 inches in length or longer, or weighing 150 lbs or more, we offer Less-Than-Truckload (LTL) freight shipping.

Freight Shipping Requirements:

• Orders 96 inches in length or longer must ship via freight.
• Orders 150 lbs or more require freight shipping.

How It Works:

1. Select "Freight Shipping" at checkout or request a quote.
2. Your order is processed within 24-48 hours (for in-stock items).
3. Freight shipping is scheduled, and tracking details are provided.

Additional Considerations:

• Freight shipments require a commercial address with unloading capabilities.
• Liftgate service is available for residential deliveries (additional fees may apply).
• Customers can use their own freight carrier account upon request.

1. Delivery Address: Freight shipments require a commercial address with proper unloading facilities.
2. Liftgate Requirements: Residential addresses requiring a liftgate will incur an additional fee.
3. Acceptance: Please ensure someone is available to accept the freight shipment upon delivery; otherwise, re-delivery fees may apply.
4. Carrier Options: If you prefer to use your own freight carrier account, please let us know, and we will work with your provider.

For a custom freight quote, contact our team.

A. Order Tracking

• Once your order ships, you will receive an email with a UPS tracking number (or freight tracking details for LTL shipments).
• You can also track your order status via your account dashboard.

B. Address & Delivery Requirements

• Accuracy: Customers must provide a complete and accurate shipping address during checkout.
• UPS Restrictions: UPS does not deliver to P.O. boxes; a valid street address is required.
• Freight Deliveries: Freight shipments are best suited for commercial addresses. Residential deliveries may be subject to additional service fees such as liftgate fees.

C. Damaged Shipments

• Inspection: Upon delivery, inspect your shipment carefully.
• Documentation: If you notice any visible damage, note it on the delivery receipt before signing.
• Notification: Contact us within 48 hours at sales@orangealuminum.com with photos and a description of the damage.
• Freight Shipments: For LTL freight, please document any damage on the Bill of Lading (BOL) at the time of delivery.

D. Lost or Missing Shipments

• Action: If a shipment is marked as delivered but you have not received it, contact UPS or our support team immediately.
• Verification: In case of missing items, review your order details and packing slip, then reach out to us for resolution.

A. Order Cancellations

• Before Shipment: Orders can be canceled for a full refund if requested before the order is shipped.
• After Shipment: Once an order has shipped, cancellation is no longer possible. Please refer to our return guidelines for further assistance.

B. Returns & Exchanges

• Eligibility: Eligible returns must be requested within 30 days of delivery.
• Conditions: Returned items must be unused, undamaged, and in the original packaging. Custom-cut or special-order items are non-returnable.

• Further Information: For complete details on returns and exchanges, please review our Return & Exchange Policy.

For return requests, please contact us at sales@orangealuminum.com with your order details.